SHOP INFORMATION

Delivery

We currently offer delivery to UK addresses at a flat rate of £3.99 per order.

Chilly's bottles: We aim to dispatch orders within 2–3 working days subject to stock availability.

Hoodies: Each hoodie is made to order, so please allow approximately 2–3 weeks for dispatch.

If your order contains both products, we'll aim to send them together once your hoodie is ready. If you'd prefer to receive your Chilly's bottle sooner, we recommend placing separate orders or contacting us to discuss alternative arrangements.

Once your order has been dispatched, we'll send you an email to let you know it's on its way.

Once dispatched, most orders should arrive within 5 working days, depending on the courier. If there are any unexpected delays, we'll do our best to keep you informed.

Returns & Refunds

We hope you love your purchase, but we understand that sometimes things don't work out.

If you change your mind, you have 14 days from receiving your order to let us know you'd like to cancel and return it. You'll then have a further 14 days to send the item back.

To arrange a return, please contact us using the enquiry form on our shop page, quoting your order number.

Items should be returned with their original packaging where possible. You're welcome to inspect or try on your purchase as you would in a shop, but we may make a deduction if an item has been handled beyond what's necessary.

Unless the item is faulty or we've made a mistake, return postage is your responsibility.

We'll refund eligible returns to your original payment method within 14 days of receiving the item back, or receiving evidence that you've sent it. Where applicable, we'll also refund the standard outbound delivery charge.

Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please get in touch as soon as possible.

We'll work with you to put things right, whether that's a replacement, repair or refund, as appropriate.

Your statutory consumer rights are unaffected.

Payments

All payments are processed securely through our website's payment provider.

Purchases from our shop are sales of merchandise rather than charitable donations, so they are not eligible for Gift Aid.

Cancellations

If you need to cancel an order before it has been dispatched, please contact us as soon as possible. You can also cancel your purchase within the statutory cancellation period by contacting us directly or using the optional cancellation form below.

CANCELLATION FORM

If you wish to cancel your order, you can simply copy the template below and email us at admin@alfienickfoundation.org. Alternatively, you contact us through our shop enquiry form.

To: Alfie Nick Foundation
Address: 25 Peache Road, Bristol. BS16 5RW
Email: admin@alfienickfoundation.org

I hereby give notice that I wish to cancel my purchase of the following goods:

Item(s):

Order number:

Ordered on:

Received on:

Customer name:

Customer address:

Date:

Signature: (only required if submitting the form on paper)

You can copy and email this information to us. You do not need to use this template to exercise your cancellation rights.

About the Alfie Nick Foundation

The Alfie Nick Foundation is a Charitable Incorporated Organisation (CIO), registered in England and Wales.

Registered Charity Number: 1210267

Registered Address: 25 Peache Road, Bristol. BS16 5RW

Contact: admin@alfienickfoundation.org